No-Hassle 30-Day Return Policy
As part of our commitment to provide you with complete satisfaction, we stand behind all of our products with a no-hassle 30-day return policy. If you are not satisfied with your purchase, all you have to do is contact Customer Service within 30 days of your purchase to obtain return instructions. No questions asked. Once received, returns are processed within 7 business days. We will send you an email once we have processed your return. You will be issued a credit for 100% of the purchase price, excluding shipping charges if applicable. Please note, we cannot be held responsible for returned items that become lost in transit. We recommend you choose a delivery method with tracking and/or insurance.
Privacy
You should feel confident that your personal information is secure and Hacker Safe. When you enter information during our checkout process, that information is encrypted and protected with the best encryption software in the industry. While we use SSL encryption to protect sensitive information online, we also take measures to protect your information offline. All of our customer information is restricted in our office. Only employees who need the information to perform a specific job (for example, our bookkeepers and accountants) are granted access to personally identifiable information. All employees are kept up-to-date on our security and privacy practices. Finally, the servers on which we store personally identifiable information are kept in a secure environment.
Promotional Offers
Coupons, promotional gift certificates and special offers may not be combined. Skincaremegastore reserves the right to terminate without prior notice any promotional offer that we determine is being misused.
Payment Options
We accept MasterCard, Visa, Discover and American Express. Please note, we do not bill your credit card until your order ships.
Back Orders and Partial Shipments
Although it is a high priority for us to ensure all of our items are in stock, there may be times when certain items are out of stock due to high demand or a manufacturer issue. In most cases, we receive back-ordered items within 5 business days. If your order contains a back-ordered item, it will be shipped to you as soon it comes in. We will send it via the shipment method you chose. There is no additional charge for partial shipments, and you are not billed until your item has shipped. You can cancel your order or any part of your order before it ships.
Order and Shipment Confirmation Emails
Shortly after your order is placed, we will send you an email confirming your order. Once we ship your order, we will send you an email which contains your tracking number and confirms your shipment.
FREE Samples with Every Order
Each time you place an order with SpaLook, you will receive various product samples. The samples are always changing, so you'll get to try new and different items with each order you place.
Where Inner Beauty Meets Outer Beauty
